We do not offer REFUNDS. We do not accept RETURNS.

Unless your order is under these circumstances:

  • PRE-ORDER items are delayed by 3+ weeks

If your PRE-ORDER items are delayed by this period, you will be directly notified.

We do accept EXCHANGE only under these circumstances:

  • FAULTY items

All FAULTY items are required to be reported within 24 - 48 hours from delivery. 

Evidence of FAULT and PROOF of purchase has to be directly emailed to info@vluxethebrand.com

All items are required to be returned in the original condition and packaging received in, no odours and no stains.

We do not COVER shipping expenses. We suggest you select tracked shipping to ensure your item delivers to us. 

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